THE RULES.
NO SECRETS.

Welcome to RAVIN.

These Terms of Use govern access to shop.iravin.com and purchases through the website. By using our website, you agree to comply with these Terms, subject to applicable law.

Provide accurate account, checkout and contact details. Keep your login credentials secure and contact customer support if you suspect unauthorized account access.

The current website policy restricts registration and transactions to customers aged 18 or older. You must not misuse the site, interfere with its operation, attempt unauthorized access, or use its content unlawfully.

Great choices deserve clear details.

We work to keep product descriptions, prices, colors, sizes and availability accurate. Displayed colors can vary slightly by screen, and stock can change.

Before placing an order, review your items, quantities, sizes, delivery details, payment method and final payable amount. Promotional prices and offers can differ online and in stores and may have eligibility conditions, exclusions and expiry dates.

If an item cannot be fulfilled, or an order cannot proceed due to payment, stock or inaccurate details, we will contact you about available options. Collected amounts for items we cannot supply will be handled in accordance with applicable law and the payment provider's process.

Need to cancel? Contact customer support as soon as possible. Cancellation depends on processing and dispatch status.

Your style. Your payment choice.

Supported Visa and Mastercard credit or debit cards, Cash on Delivery (where offered), mobile wallets and installment options may be available depending on your location, order and eligibility.

Digital wallets shown through Paymob: Vodafone Cash, WE Pay, Meeza Digital, Orange Cash and e& cash.

Installment and pay-later options shown through Paymob: valU, Souhoola, Premium Card, Sympl, Forsa, Aman, Mogo, TRU, Seven, Klivvr and mylo.

Paymob is the payment gateway for the photographed options. Payment authorization, eligibility, repayment schedules, interest and fees are subject to the relevant provider's conditions. A displayed 0% promotion applies only when expressly offered for an eligible transaction; never assume all installments are interest-free or fee-free.

The payment choices displayed at checkout determine availability for your particular purchase. Payment methods available in physical stores may differ.

Sometimes the bank says no. It happens.

Payments may fail because a card expired, available funds are insufficient, details are incorrect, security authentication was not completed, a network failed or a payment provider flagged a transaction for review.

Check the entered information and follow your bank's or provider's instructions. If you see a charge without an order confirmation, contact RAVIN before making another payment.

Online payments are handled through secure payment services and may require authentication by your bank or provider. Never send your full card number, PIN, password or CVV through email, chat or social media.

Your order has a journey.

Delivery availability, fees and estimated times depend on the destination and order. Check the options presented during checkout. Estimates can be affected by location, holidays, demand and circumstances beyond reasonable control.

Our published Returns Policy provides a general 14-calendar-day window from delivery for eligible return or exchange requests, with exclusions and other conditions depending on product category, condition and applicable consumer rights.

If you receive an incorrect, damaged or incomplete order, contact support promptly with your order details. Approved refunds use the applicable payment route and processing times may depend on banks or installment providers.

For specific eligibility, procedures and exceptions, refer to the Returns & Refunds Policy. Nothing here removes mandatory consumer rights under Egyptian law.

Privacy is not a footnote.

We may process information needed for orders, accounts, delivery, payments, customer support, website security and the additional purposes detailed in our Privacy Policy. Service providers may handle the information required to supply their services.

You can contact support with requests to access, correct or delete personal information, subject to applicable law and valid retention requirements.

For details on categories of information, purposes, recipients and your choices, see the Privacy Policy.

Not exciting. Still important.

RAVIN branding and original artwork, text, photography and other protected materials on this website belong to RAVIN or their respective rights holders. Browsing and personal shopping are permitted; unauthorized commercial reuse is not.

Some website functions, including payments and installments, are delivered by third-party services and can be subject to additional provider terms.

We work to keep the site available, but maintenance or technical interruptions may occur. We may update these Terms and publish the revised version with its applicable effective date, without removing accrued statutory rights.

These Terms are governed by applicable Egyptian law, without limiting mandatory consumer protection rights.