DELIVERY
NOT YOURFIT?
Wrong fit? New plan? Start with customer service. We'll guide the rest.
HOW CAN WE HELP?
Choose what happened to find the right next step.
Contact customer service before sending an item or visiting a store.
YOUR CHANNEL.
OUR MOVE.
Every return and exchange starts with our customer service team. Choose your way in.
Store returns require prior customer-service approval and coordination.
YOUR RETURN JOURNEY
Request
Contact customer service through chat, Facebook or Instagram.
Confirm
Our team checks eligibility and coordinates handover.
Prepare
Keep the invoice, original labels and packaging, and follow instructions.
Resolve
Once received and inspected, eligible returns or exchanges are processed.
GOOD TO KNOW
Return window
Within 14 calendar days of delivery, subject to eligibility.
Product condition and receipt
Keep your order number or invoice. Original condition, tags and packaging are required, subject to defective-item exceptions.
Exclusions and sale items
Underwear, swimwear and accessories are excluded. Sale items have additional conditions; customer service will confirm eligibility.
Refunds
Following receipt and quality check, bank refunds may take up to 14 days and cash refunds around seven working days. Shipping fees depend on the reason.
Damaged or missing order
Contact customer service within 24 hours if anything arrives damaged or missing in transit.
FREQUENTLY ASKED
Can I return directly to a store?
No. Contact customer service first and wait for approval and coordination.
How long do I have?
14 calendar days from delivery, subject to eligibility.
Is approval immediate?
No. The request is reviewed and the returned item is quality-checked before completion.
STILL NEED HELP?
The RAVIN team is here for you.